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Questions producers ask us
Samples, timelines, methods, reports — the practical answers, in plain language.
Request a free sterile kit and we ship it with pre-printed labels and instructions. Or send your own shipment with our submission form — chilled where needed. Every sample is logged and barcoded on arrival.
Routine chemistry reports in 3–5 working days, pathogen screens in 24–72 hours, nutrition panels in about 5 days. Shelf-life and stability studies run weeks to months by nature — we report at every scheduled pull.
We work to ISO-aligned reference methods with full chain-of-custody documentation, calibration records and proficiency testing. Reports state the exact method and detection limit for every result.
Yes — our certificates are routinely accepted by major retailers and auditors under BRC, IFS and retailer-specific schemes. If a buyer asks for a specific format, we issue it.
Every project is quoted free within one business day. Routine single analyses start in the low hundreds; panels and studies are scoped to your matrix. See our care plans on the pricing page for brands that test monthly.
Absolutely — a failed result comes with a scientist, not just a number. We help trace the cause, recommend corrective action and retest to confirm the fix.
Yes. Client formulations and results are confidential by default, and we sign mutual NDAs before early-stage recipe work on request.
Still curious?
Ask a scientist directly — no question about your product is too small.